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• Store Policies - Lamp and Lighting Policies

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

At Lighting Stores Online we make every effort to ship your order in a timely manner. All orders will be shipped within 1 to 5 business days of your order being processed.

Your credit card will get charged 24-72 hours after you place your order. We have a "Pre-pay" policy to protect ourselves from fraudulent orders.

To calculate shipping, add the items to your cart and press "Update."

Lighting Stores Online uses various outside shipping companies to ensure that your order reaches you as quickly as possible. This includes UPS and common carrier truck. It is the customer's responsibility to inspect all deliveries upon receipt to ensure they are accurate and complete. If there are any discrepancies with your order, please see our Return Policy for more information.

Shipping to Canada, Alaska, Hawaii
Lighting Stores Online will ship to Canada, Alaska or Hawaii; however, there may be additional charges. We will notify you if additional shipping/handling is due before processing your order. We will do everything possible to help you, please call our customer service team for more details, or simply place your order and we will contact you with additional information. At this time, we do not ship overseas.

Privacy & Security

Information Collection & Use
When you purchase a product from us, we request certain personal information from you such as name, email, shipping address, and credit card number on our order form. We use this information only for billing purposes and to fill your orders. If we experience any trouble in processing your order, we will use this information to contact you. We will also use the contact information you provide to communicate with you in response to any inquiries you may have.

Security
We make every effort to secure the personal information you submit on this website. When you enter sensitive information such as credit card number on our order forms, that information is encrypted using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information you submit to us during transmission and once we receive it. While no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security, we always use commercially acceptable means to protect your personal information.

Information Sharing
We DO NOT share your personal information with third parties. We use an outside shipping company to send your order, and a credit card processing company to bill your order. These companies do not retain, share, store or use your personal information for any other purposes.

Legal Disclaimer
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Changes in this Privacy Statement
We may occasionally update our Privacy Policy to reflect changes in our practices and services. If we make material changes in the way we collect, use, or share your personal information, we will notify you by sending you an email to the email address you provided to us and/or by prominently posting notice of the changes on our website. We reserve the right to modify this privacy statement at any time, so please check our website from time to time to review it frequently.

Returns & Replacements

Lighting Stores Online strives for customer satisfaction in all that we do. Because customer satisfaction is the primary goal of our business, we consider our Return Policy a vital part of our relationship with the customer.

If you are not completely satisfied with your purchase, you may return any merchandise within 30 days of receipt for a refund or exchange, excluding a nonrefundable 15% restocking fee and any shipping costs you incur. All returns must be in like new or unused condition, in the original packaging, and include all instructions, warranty cards, and original accessories. We strongly recommend that the buyer saves the shipping box and the protective material until the warranty period ends. .

Shipping and handling cannot be reimbursed, so please be aware that if you have purchased a product with "Free Shipping," your return refund will not include the cost of shipping.

Ordering

To order please select your item by "Adding to Cart" on any product page, from here you can enter your shipping and billing information securley in checkout. You can also place orders over the phone. For special bulk quantity quotes or for a quote on international shipping please contact us and let us know.

Payment, Pricing & Promotions

Lighting Stores Online guarantees to meet or beat any competitor's prices, excluding those discontinued items, or items those found on closeout, auction sites or mass merchant stores. If you find a better price online for the exact same item with the same delivery service, within 30 days of a purchase or before you purchase, we will meet or beat that price including any applicable coupons or discount promotions. The lower price must include the competitor’s final delivered price including any shipping and sales tax if applicable. *Note: While other stores may carry the same item at a lower price, they may also charge more for shipping than we do.

All sales, coupons or promotions for Lighting Stores Online are subject to the terms and conditions of that sale or coupon as listed on the coupon or advertisement. Almost all sale items, with the exception of items on closeout*, fall under our standard Return Policy. *All closeout items are nonrefundable

Viewing Orders

To view orders you can login if you have an account with our stores, if you do not have an account with us after placing an order you will have an email confirmation with a link to your order and status. You can also email or call us for order status at anytime.

Updating Account Information

For customers who create an account with us - you can change your information at any time by simply logging in to your account. From the customer login area you can edit all details, for further assistance please email or call us.